Privacy Policy:

The BENFED (The West Bengal State Co-operative Marketing Federation Ltd.) (hereinafter referred to as "we" or "our") through its portal https://customer.benfed.in is committed to protecting and respecting privacy of the client.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any institutional / business / transaction data we collect from the client, or that the client provide to us, would be processed by us. Please read the following carefully to understand our views and practices regarding institutional / business / transaction data of the client and how we would treat it. By using the portal https://customer.benfed.in the clients are accepting and consenting to the practices described in this policy.

INFORMATION WE MAY COLLECT FROM THE CLIENT:

We may collect and process the following data about the client:

1. Information the clients give us. The client may give us information about the organisation / entity by filling in forms on our site https://customer.benfed.in or by corresponding with us by phone, e-mail or otherwise. This includes information the client provide when the organisation / entity register to use our site, subscribe to our service, search for a product, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when the client report a problem with our site. The information the clients give us may include the name, address, e-mail address and phone number, PAN No., GSTIN, financial and credit card information, organisational description and photograph of the representative of the organisation / entity.
2. Information we collect about the client. With each of the clients visit to our site we may automatically collect the following information: Technical Information: technical information, including the Internet protocol (IP) address used to connect the client’s computer to the Internet, the client’s login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; Information about the client: we collect information about the client while visiting the website, includes the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); services / products the client viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.
3. Information we receive from other sources. We may receive information about the client, if the client use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive institutional / business / transaction information about the client from them.
4. Geo-Location Information. Some devices allow applications to access real-time location based information (for example GPS). Our mobile apps may collect such information from the client’s mobile device at any time while the client would download or use our mobile apps. We may use this information to optimise the client’s experience.

USES MADE OF THE INFORMATION:

We use institutional / business / transaction and related information held about the client in the following ways:

to carry out our obligations arising from any contracts entered between the client and us and to provide the client with the information, products and services that the client request from us;

to provide the client with information about other goods and services we offer that are like those that the client has already purchased or enquired about;

to provide the client, or permit selected third parties to provide the client, with information about goods or services we feel may interest the client;

to notify the client about changes to our service;

to understand customer requirements, perform analysis and comparisons;

to develop and test products and services;

to improve our site and ensure that content from our site is presented in the most effective manner for the client and for the client’s computer;

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

to allow the client to participate in interactive features of our service, when it chooses to do so; and

to keep our site safe and secure;

We may combine the information we receive from other sources with information the client gives to us and information we collect about the client. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

DISCLOSURE OF THE INFORMATION ABOUT THE CLIENT:

We may share institutional / business / transaction & related information of the client with selected third parties including:

1. Business partners, suppliers and sub-contractors for the performance of any contract we enter with them or you, the client.
2. Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose the client’s institutional / business / transaction & related information to third parties:

a) In the event selling or buying any business or assets by us, we may disclose the client’s institutional / business / transaction & related data to the prospective seller or buyer of such business or assets.

b) If BENFED or substantially all assets of BENFED are acquired by a third party, in which case institutional / business / transaction & related data held by it about its clients will be one of the transferred assets.

c) If we are under a duty to disclose or share the client’s institutional / business / transaction & related data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of BENFED, our customers, or others.

This includes exchanging information with other companies and organisations for the purposes of fraud protection.

WHERE WE STORE THE CLIENTR INSTITUTIONAL DATA:

The data that we collect from the client may be transferred to, and stored at, a destination inside India. It may also be processed by staff operating outside the India who works for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of the client’s order, the processing of the client’s payment details and the provision of support services. By submitting the client’s institutional data, the client agrees to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that the client’s data is treated securely and in accordance with this privacy policy.

Where we have given the client (or where the client have chosen) a password which enables the client to access certain parts of our site, the client are responsible for keeping this password confidential. We ask the client not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect the client’s institutional data, we cannot guarantee the security of the client’s data transmitted to our site; any transmission is at the client’s own risk. Once we have received the client’s information, we will use strict procedures and security features to try to prevent unauthorised access.

THE CLIENT’S RIGHTS:

The clients have the right to ask us not to process the client’s institutional data for marketing purposes. We will usually inform the client (before collecting the client’s data) if we intend to use the client’s data for such purposes or if we intend to disclose the client’s information to any third party for such purposes. The client can exercise its right to prevent such processing by checking certain boxes on the forms we use to collect the client’s data. The client can also exercise the right at any time by contacting us.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If the client follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before the client submit any institutional data to these websites.

ACCESS TO INFORMATION:

The Information &Technology Act 2000, as amended time to time, gives the client the right to access information held about their own. The client’s right of access can be exercised in accordance with the Act. Any access request may be subject to a fee to meet our costs in providing the client with details of the information we hold about the client.

COOKIES:

A cookie is a small file, typically of letters and numbers, downloaded onto a device such as a computer when a user accesses certain websites. Cookies allow a website to recognise a user's device.

We use cookies to collate general management data which is used to plan enhancement to the client’s service. We never store any institutional information in cookies (on any computer that the client may use) that can be used to identify the client, such as the client’s name.

If the client does not want us to use cookies, the client may be able to configure the client’s browser not to accept them. Please refer to its browser's "help" facility for further information. However, the client should bear in mind that this may affect the client’s ability to use the services we provide.

CHANGES TO OUR PRIVACY POLICY:

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to the client by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

CONTACT:

Questions, comments and requests regarding this privacy policy are welcomed and the client should contact us.